Enterprise microblogging tool to increase employee participation in organizational knowledge management

Abstract

In this paper, we introduce and study the microblogging tool as one of the tools of Web 2.0 for increase participation of users in knowledge sharing and transmission of experiences. Case study data from 10 months activity of system and the results of the survey from employees who use the system show that the use of these systems in order to increase awareness, increase employee participation in organizational criticism and suggestions are very efficient.