Challenges of ICT Companies in Lean Transformation

Abstract

Current business environment is very turbulent requiring companies to adapt to changes. Many enterprises consider a fundamental change – transformation – in order to benefit from the opportunities and to respond to the challenges of the ever-changing business environment. At the same time, interest in lean thinking has grown in industries and research communities. Lean paradigm is assessed as a potential means to help companies pursue efficiency and increased customer value. This paper discusses lean transformation experiences of software intensive enterprises. Based on interviews in five ICT companies several challenges are identified in their journey towards a lean enterprise. This paper highlights challenges against the different levels of lean transformation framework and literature findings.