Mobile Banking Supervising System- Issues, Challenges and Suggestions to improve Mobile Banking Services

Dr.K.Kavitha

Abstract


Banking is one of the Largest Financial Institution which constantly provides better Customer Services. To improve the Service Quality, Banking Services are expanded to Mobile Technology. Recently Mobile Banking plays a vital role in Banking Sector. This technology helps the Customers to provide all the account information as well as save timings. Customer can avail all financial services such as Credit, Debit, Money Transfer, Bill Payment etc in their Mobiles using this application. It saves time to speed in a Bank. Almost, most of the banks providing financial services through Mobile phones. But still majority of peoples are not preferred this services like ATM or Online because of Risk Factor. The main objective of this paper is to discuss about the benefits, issues and suggestions to improve Mobile Banking services successfully.

Keywords


ATM; Online Service; Mobile Banking; Risk Rating; MPIN; Log Off

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